trendbet Privacy Policy

1 Who We Are and How to Contact Us

trendbet is an online sports betting and casino platform operating at trendbet.app, serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. trendbet is the data controller responsible for the personal data collected through the trendbet platform.

We have appointed a Data Privacy Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). The DPO is responsible for overseeing trendbet's data protection strategy and ensuring compliance with applicable data privacy laws.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Privacy Officer through the trendbet support team. Our support email address is provided as plain text below — it is not a clickable link:

2 Personal Data We Collect

trendbet collects only the personal data that is necessary to provide our services, comply with our legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify that you are 21 years of age or older);
• Gender;
• Nationality and country of residence;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license, SSS/GSIS number).

2.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address (city, province, postal code).

2.3 Financial and Transaction Data

• GCash account number or registered mobile number;
• PayMaya / Maya account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where applicable;
• Deposit and withdrawal history;
• Betting and gaming transaction records.

2.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the trendbet platform;
• Login timestamps and activity logs.

2.5 KYC Verification Documents

• Copies of government-issued photo identification documents;
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or liveness verification images where required for identity confirmation.

2.6 Communications Data

• Records of your communications with trendbet customer support, including live chat transcripts and email correspondence;
• Feedback, survey responses, and complaints submitted to trendbet.

3 How We Collect Your Personal Data

trendbet collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access and use the trendbet platform, including through cookies, web beacons, and similar tracking technologies;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud and anti-money laundering screening services; payment data from GCash, PayMaya, and banking partners in connection with your transactions.

4 How trendbet Uses Your Personal Data

trendbet uses your personal data for the following purposes:

trendbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5 Legal Basis for Processing

trendbet processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your trendbet account, process your bets, and facilitate deposits and withdrawals;
• Legal obligation: Processing is required to comply with our obligations under Philippine law, including the Anti-Money Laundering Act, PAGCOR regulations, and the Data Privacy Act itself;
• Legitimate interests: Processing is necessary for trendbet's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your rights and freedoms;
• Consent: Where we rely on your consent as the legal basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Personal Data

trendbet does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

6.1 Service Providers and Data Processors

trendbet engages trusted third-party service providers who process personal data on our behalf, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention and anti-money laundering screening services, cloud hosting and infrastructure providers, and customer support platform providers. All such service providers are bound by data processing agreements that require them to process personal data only on trendbet's instructions and in compliance with applicable data privacy laws.

6.2 Regulatory and Law Enforcement Authorities

trendbet may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities where required by law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of trendbet's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6.4 With Your Consent

trendbet may share your personal data with other third parties where you have given your explicit consent to such sharing.

7 Cookies and Tracking Technologies

trendbet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the trendbet website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to provide a more personalized experience on trendbet.
• Analytics cookies: Help us understand how players use the trendbet platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access to your trendbet account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the trendbet platform. trendbet does not use cookies to serve third-party advertising.

8 Data Retention

trendbet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR regulations and the Anti-Money Laundering Act;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering regulations;
• KYC documents: Retained for the duration of your account and for a minimum of five (5) years following account closure;
• Customer support communications: Retained for up to three (3) years from the date of the last communication;
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymized or deleted.

Where trendbet is required by law to retain personal data for a longer period, the statutory retention period will apply. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized.

9 Data Security

trendbet takes the security of your personal data seriously. We implement a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the trendbet platform;
• Encryption of sensitive data at rest, including financial information and KYC documents;
• Role-based access controls limiting access to personal data to authorized trendbet personnel on a need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing of the trendbet platform;
• Multi-factor authentication requirements for access to systems containing personal data;
• Comprehensive staff training on data privacy and security obligations.

While trendbet employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your trendbet account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

10 International Data Transfers

trendbet's primary operations and data storage are based in the Philippines. In certain circumstances, your personal data may be transferred to, stored, or processed in countries outside the Philippines — for example, where trendbet engages cloud infrastructure providers or KYC service providers with operations in other jurisdictions.

Where such international transfers occur, trendbet ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act, including the use of standard contractual clauses or other approved transfer mechanisms recognized by the National Privacy Commission.

By using the trendbet platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.

11 Children's Privacy and Age Restriction

The trendbet platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. trendbet does not knowingly collect personal data from individuals under the age of 21.

If trendbet becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that trendbet may have inadvertently collected personal data from an underage individual, please contact our Data Privacy Officer immediately.

12 Updates to This Privacy Policy

trendbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Privacy Policy, we will notify you by posting the updated Policy on the trendbet platform with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how trendbet protects your personal data. Your continued use of the trendbet platform following the posting of any amendment constitutes your acceptance of the revised Privacy Policy.

Where required by applicable law, trendbet will seek your explicit consent before implementing material changes to the way we process your personal data.

13 Contact Us and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by trendbet, please contact our Data Privacy Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

You may also contact us if you wish to exercise any of your data subject rights under the Philippine Data Privacy Act, including your rights to access, rectify, erase, or object to the processing of your personal data.

If you are not satisfied with trendbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about how to file a complaint is available on the NPC's official website.