At trendbet, we believe that gaming should always be fun, safe, and in control. Our responsible gaming program is built to protect every Filipino player — because your well-being comes first, always.
trendbet is more than just an online betting and casino platform — we are a community of Filipino players who love sports, casino games, bingo, and slots. But we also know that for some players, gaming can become more than just entertainment. That's why responsible gaming is not an afterthought at trendbet — it is built into everything we do.
Whether you're placing a bet on the PBA, spinning the slots, or playing bingo with friends, trendbet wants you to stay in control. We provide a full suite of responsible gaming tools, resources, and support channels so that every player on our platform can make informed, healthy choices about their gaming habits.
If you ever feel that your gaming is getting out of hand, trendbet is here to help — not judge. Our team is available 24/7, and we work closely with responsible gaming organizations to make sure you always have somewhere to turn.
trendbet's responsible gaming program is aligned with PAGCOR's player protection guidelines and Philippine gaming regulations. We take our duty of care to every player seriously.
Important: Gambling is intended for entertainment purposes only. Never gamble with money you cannot afford to lose. If gambling stops being fun, it's time to take a break — trendbet's tools are here to help you do exactly that.
Our responsible gaming framework is built on six core principles that guide every decision we make about player safety and well-being on the trendbet platform.
trendbet enforces a strict 21+ age policy in line with Philippine gaming regulations. Every new player must complete identity verification before they can deposit or play. We use government-issued ID checks and liveness verification to ensure no underage individual can access the platform.
Every trendbet player can set their own deposit limits, loss limits, and session time limits directly from their account settings. These limits are designed to keep your gaming within a budget and timeframe that you are comfortable with — and they take effect immediately when you set them.
If you feel you need a break from gaming, trendbet's self-exclusion tool lets you temporarily or permanently close your account. Self-exclusion periods range from 30 days to permanent closure. During any self-exclusion period, you will not receive any promotional communications from trendbet.
trendbet's reality check feature sends you periodic notifications during your gaming session to remind you how long you've been playing and how much you've spent. These gentle nudges help you stay aware of your gaming activity and make conscious decisions about whether to continue.
trendbet's platform continuously monitors player behavior for signs of problem gambling — such as sudden increases in deposit frequency, chasing losses, or extended session durations. When our system flags a concern, our responsible gaming team will proactively reach out to offer support.
trendbet has a dedicated responsible gaming support team available 24/7 via live chat. Our team members are trained to handle sensitive conversations with empathy and without judgment. Whether you need to set a limit, take a break, or just talk, we are always here for you.
trendbet gives you the tools to manage your gaming experience on your own terms. All responsible gaming tools are available directly from your account dashboard — no need to contact support unless you want to. Here's how to activate each tool:
Access your account via the trendbet Login page using your registered email and password.
Navigate to the "Responsible Gaming" section within your account settings panel.
Select from deposit limits, loss limits, session time limits, reality checks, cooling-off periods, or self-exclusion.
Your chosen limit or tool takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it applies.
Set a maximum amount you can deposit into your trendbet account per day, week, or month. Once your limit is reached, no further deposits will be accepted until the period resets.
Cap the maximum amount you can lose in a given period. When your loss limit is reached, trendbet will automatically pause your gaming activity for the remainder of that period.
Set a maximum session duration. When your time is up, trendbet will notify you and give you the option to log out. This helps prevent extended gaming sessions that can lead to fatigue-driven decisions.
Take a short break from trendbet for 1, 7, 14, or 30 days. During a cooling-off period, you cannot log in or place bets. Your account and balance are safely preserved for when you return.
If you need a longer break or want to stop gambling altogether, trendbet's self-exclusion tool allows you to close your account for a minimum of 30 days, 6 months, 1 year, or permanently. During self-exclusion, your account is fully locked and you will be removed from all marketing lists. To request self-exclusion, contact our responsible gaming support team via live chat — we will process your request immediately, 24/7.
Problem gambling can affect anyone — regardless of age, income, or background. The first step to getting help is recognizing the signs. trendbet encourages all players to be honest with themselves about their gaming habits.
Problem gambling is not about how much money you spend or how often you play — it's about whether gambling is causing harm in your life. If any of the signs below sound familiar, please reach out to our responsible gaming team or one of the support organizations listed on this page.
You don't have to be in crisis to ask for help. Reaching out early is always the right move. trendbet's support team is here for you — no judgment, no pressure.
Answer these questions honestly. If you answer "yes" to two or more of them, we encourage you to use trendbet's responsible gaming tools or reach out to our support team for a confidential conversation.
Reflect on your gaming habits over the past 30 days:
Have you ever spent more money on gambling than you originally planned to?
Have you gambled to try to win back money you previously lost (chasing losses)?
Have you felt the need to gamble with larger amounts of money to get the same level of excitement?
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Has gambling caused problems with your family, friends, work, or finances in the past month?
Have you hidden your gambling activity or the amount you spend from people close to you?
Do you find yourself thinking about gambling frequently, even when you're not playing?
If you answered "yes" to two or more questions, please consider using trendbet's self-exclusion or cooling-off tools, or reach out to our responsible gaming support team via live chat. You can also contact the PAGCOR responsible gaming hotline for confidential support.
trendbet works alongside responsible gaming organizations in the Philippines to make sure every player has access to professional support when they need it most.
The Philippine Amusement and Gaming Corporation provides responsible gaming guidelines and player protection resources for all licensed gaming operators in the Philippines.
The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline for Filipinos experiencing mental health challenges, including gambling-related stress and anxiety. Hotline: 1553 (toll-free).
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem.
Our dedicated responsible gaming team is available 24/7 via live chat on the trendbet platform. Average response time is under 2 minutes. All conversations are confidential and handled with care.
All support resources listed above are provided for informational purposes. trendbet encourages players who are concerned about their gambling habits to seek professional help. Contact details for PAGCOR and NCMH are available on their respective official Philippine government websites.
Under Philippine gaming regulations, participation in casino-style gambling and sports betting is strictly restricted to individuals who are 21 years of age or older. trendbet enforces this requirement without exception.
Every new player who registers on trendbet must complete a full Know Your Customer (KYC) verification process before they can make a deposit or place a bet. This process requires submission of a valid government-issued photo ID — such as a PhilSys National ID, passport, driver's license, or UMID card — along with a liveness selfie to confirm identity.
If trendbet's verification team determines that a player is under 21 years of age, the account will be immediately suspended, all funds will be returned, and the matter will be reported to the appropriate authorities in accordance with Philippine law.
Accepted for KYC verification
Accepted for KYC verification
Accepted for KYC verification
Accepted for KYC verification
trendbet is here to give you the best online gaming experience in the Philippines — and that means making sure you always play within your means and on your own terms. Set your limits, use our tools, and enjoy the game.